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03-13-2017
03:32 PM
Waited on phone for over 30 minutes and when I was finally connected, call was "released"... Tried to email SW but also was unsuccessful. Trying to find out info on problems with TSA Pre and a...
a week ago
...ware that this could happen cause I had problems to flight in the past and the funds were available...any help?
04-13-2021
07:56 AM
1 Love
Has anyone else experienced long wait times at the BWI Baggage Claim for Southwest? For the last couple of years the Southwest BWI baggage claim has been slow, but this last trip set a re...
09-04-2018
03:43 PM
Hi All, This is my first post here. I have an A-list status currently (2018). When I purchase tickets for my 2019 flight, I'm not offered option to purchase Early B...
07-01-2021
06:15 PM
...as informed that my account is frozen for some reason, apparently someone tried to hack it. The SWA phone agent informed me that all I could do is pay for my ticked and my son's companion pass would b...
03-23-2022
01:59 AM
...bsp;I tried with Wi-Fi and cellular, and tried on the app and on the website. On the website, I get a webpage error message. I had the same problem on my last several trips over the past 2...
12-24-2022
06:49 PM
1 Love
...nfortunate to say that this has been THE WORST customer service yet. First, let us just mention how they did not send any kind of notice through email, text, or phone call as to when or why they canceled o...
02-06-2024
08:11 AM
It is very frustrating to get to the Southwest kiosk and the app is not logged in. I have to re-log in every time. I have a Samsung Galaxy 10. This has been happening for awhile but...
06-03-2019
03:08 PM
1 Love
...hole other host of problems) only to have it get cancelled after I show up at 4:00am to check in for it. I was told that there were no flight alternatives in the next 24 hours, but they were "r...
06-27-2023
03:13 PM
1 Love
...ho talks at 90 mph with a heavy accent. It was almost impossible for me, who has hearing problems, to understand him. After getting him to slow down we slowly, very slowly explain what h...